FAQs

Private hire cruises

These cruises are available throughout the whole year


A deposit is required to secure a date and time

Scheduled cruises

For individuals, couples, or small groups
 

Sunday Lunch, Afternoon Tea, Dinner Cruises etc

FAQs

Location

Where do we get on the boat?


Our regular departure and return point for our standard 3-hour cruise is the canal arm outside The Castlefield Hotel: Events Arena Liverpool Road Manchester M3 4JR Please visit our Find us page for a Google map of this location.
For all cruises the boats will be available for boarding 30 minutes before sailing time. The bar will be open!




Where can I park?


Please visit our Find us page for a map showing nearby car parks. We do not have any car parking facilities of our own, but there are many public car parks within walking distance.





Cruises

Where do the cruises go?


Our standard cruise is 3-hours. Departing from Castlefield and sailing along the Bridgewater Canal. Through Pomona Lock and onto the Manchester Ship Canal to Salford Quays and Media City, returning via the same route. Please visit our Route map page.




What are 'scheduled' cruises?


Scheduled cruises are 'public' cruises are are ideal for individuals, couples and small family groups.

The tour guide company; 'New Manchester Walks' are the organisers of these cruises. Please contact them for all enquiries: 07769 298068 www.newmanchesterwalks.com Online tickets are booked through: Quay Tickets City Centre Cruises does not take any bookings for these historical cruises.




Does the boat stop on your cruises?


The boat does not make any stops on our standard cruises. For our private hire 'Quays Explorer' luncheon cruises, a stop at Salford Quays is included.




Is there a commentary?


For our Sunday lunch, afternoon tea and MUFC tour scheduled cruises there is always a live commentary from the captain on the outward bound part of the cruise. For private hire cruises a commentary is available if requested.




Do you do stag parties?


We do not provide cruises for stag parties.





Price & times

How much is a cruise?


Please visit our Cruises page. We provide 2 types of cruises: Private cruises

  • From £550.00
  • For larger group bookings where you will have an event exclusively on one of our boats.
  • Ideal for corporate events, family parties, coach tours etc.
  • Private cruises require a minimum of 25 people - maximum 50
Scheduled cruises
  • From £18.00 per person.
  • For individuals, couples and small family groups:
  • Sunday lunch, afternoon tea, MUFC museum & stadium Tours, historical tours*
*Historical tours are organised by 'New Manchester Walks and should be booked through them. We do not take bookings ourselves for these tours.




What time do you finish?


The latest finish time is 10.30pm Therefore the latest sailing time for standard 3 hour Salford Quays cruise is 7.30pm




How much is it for a barge trip to a MUFC game?


Cost of return journey to Old Trafford is £15.00 per person Information can be found on our 'Match Day Transport' page Please call our office to check availability: 0161 902 0222




How much is it for karaoke?


We can arrange one of our regular providers at a cost of £170.00





Food

Can we bring our own food?


No. You cannot bring our own food aboard. Please regard us as you would for any other restaurant in the city. All of our vessels have 5* kitchens on board. We provide many dining options including breakfast, lunch, dinner, afternoon tea and buffets. Special diets such as vegetarian, diabetic, coeliac and halal can be catered for. All food, including special diets must be pre-ordered.




Can you cater for special diets such as gluten-free?


Our chefs can certainly provide for special dietary requirements such as diabetic, coeliac, halal and vegetarian. These must be pre-ordered when booking.





Drinks

Can we bring our own drinks?


Passengers are strictly NOT permitted to bring their own drinks on board. Our boats all have a fully licensed bar on board with drinks at competitive prices. Please view us as you would any other licensed restaurant, bar or event venue in the city. For more information, please see our bar tariff




How much are your drinks?


You can find more information about our drinks and bar tariff here.




Can you provide a reception drink for my guests?


For private hire bookings we can certainly provide a reception drink for guests as they board the boat. Options include Bucks Fizz, Cava, Prosecco, Champagne, Beer, Wine or even a cocktail such as 'Pimms' All of our drinks are served in real glassware.




Are drinks included in the price?


Bar drinks are not included in the price. Available onboard is our licensed bar which will be open upon boarding. As well as lagers, ales, spirits and soft drinks, we have a selection of wines and fizz available. On our sit down meal cruises our staff will serve your bar requirements at your table. Our bar tariff can be found here.





Facilities

Are your boats heated?


Yes. All of our boats have full central heating with radiators throughout the cabins.




Do the boats have toilets?


Yes. We have 2 single toilets on-board our boats, 1 Female and 1 Male. These are equipped with hot and cold water, liquid soap, hand sanitizer, towels, bins and mirrors.




Are your boats suitable for wheelchairs?


There are 4 steps up and then 4 steps down into the main cabin.
Our friendly and experienced crew will always be available to assist.
Sorry, but wheelchairs cannot be accommodated.




Is there a microphone available?


Yes, the boats have a microphone in the passenger cabin. Available free of charge for speeches, quizzes etc. These systems are not for 'karaoke' use.





Entertainment

Can I provide my own DJ or entertainment?


Yes you can arrange your own DJ etc. If electronic equipment is to bought onboard, we would need to check that the equipment complies to current safety regulations and is suitable for use with our 240v power supply. *Any DJ or entertainer that you supply will be included in our passenger number count.




How much is it for a DJ and Karaoke?


We can arrange one of our regular providers at a cost of £170.00





Decorations

We would like decorations put up for our party - can this be done?


We can order decorations for your cruise and have them on board ready for your arrival.

  • Three bunches of helium balloons (colour chosen by you) and banners for the special occasion: £35.00
  • A personalised foil balloon showing an age or occasion is an additional £7.50
Your own decorations/pictures etc. can be posted to us and we will put up on the boat ready for guests arrival – free of charge! You can also bring your own decorations and dress the boat yourself. The boat is always available 30 minutes before sailing time. Weddings - Please speak to us about your requirements





Access

Are your boats suitable for wheelchairs?


There are 4 steps up and then 4 steps down into the main cabin.
Our friendly and experienced crew will always be available to assist.
Sorry, but wheelchairs cannot be accommodated.




Is there disabled access to the boats?


There are 4 steps up and then 4 steps down into the main cabin.
Our friendly and experienced crew will always be available to assist.
Sorry, but wheelchairs cannot be accommodated.





Payment & booking

How do I book a private hire cruise?


Firstly contact us to see if your required date and time is available. A non-refundable deposit of £200.00 secures your booking. The final balance for boat hire and any food, drink or entertainment ordered is then due 2 weeks prior to your cruise.




How do I book a barge trip to a MUFC game?


Please call our office to check availability: 0161 902 0222 Or go to our contact page




How do we book a small group for a Sunday lunch cruise?


Visit our calendar to see which dates are available.
Then call our office to book and make payment on 0161 902 0222
Or go to our contact page.





Contact

How do I make an enquiry about booking a cruise?


Please go to our contact page and complete the enquiry form with as much detail as possible.




What is your email address?


boat@citycentrecruises.co.uk




What is your office postal address?


Registered office:
City Centre Cruises Limited
14 Falterley Road
Manchester
M23 9BR
Phone - 0161 902 0222
Fax - 0161 902 0022
Email - boat@citycentrecruises.co.uk
PLEASE NOTE THAT THIS IS OUR OFFICE AND IS NOT WHERE THE BOATS ARE LOCATED.
Go to our Find us page for canal departure location in Castlefield.





MUFC

How do I book a barge trip to a MUFC game?


Please call our office to check availability: 0161 902 0222 Or go to our contact page. We travel to all Manchester United home games. For the latest fixture list visit the official MUFC website




What is the cost of your boat trips to MUFC games?


Cost of return journey to Old Trafford is £15.00 per person. Please call our office to check availability: 0161 902 0222 Or go to our contact page We travel to all Manchester United home games. For the latest fixture list visit the official MUFC website




How do I book a cruise to a MUFC Museum & Stadium tour?


Our Manchester United Museum and Stadium Leisure Cruises are only available on selected dates. All cruise bookings should be made via the official MUFC website: www.manutd.com Visit our calendar page for scheduled dates. (Please note that due to possible changes to fixture dates, some of our published dates are provisional and subject to change) City Centre Cruises does not take any bookings for these MUFC cruises.





Call Us

0161 902 0222

Find Us

Liverpool Road

Castlefield

Manchester

M3 4JR

Registered Address 

City Centre Cruises Limited

14 Falterley Road

Manchester

M23 9BR

©2019 City Centre Cruises

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